Returns & Refunds
At Sacred Mushroom, we take immense pride in crafting unique, high-quality organic gourmet tinctures, concentrates, custom clothing, and gourmet mushrooms. Each product is meticulously handcrafted and tailored to meet the specific needs and preferences of our customers. Due to the personalized nature of our products, we maintain a strict no-return policy. This policy ensures the integrity and quality of our offerings, as well as compliance with relevant health and safety regulations.
1. Custom and Individually Crafted Products
1.1 Non-Returnable Items
Due to the custom and individualized nature of our products, including but not limited to:
Organic Gourmet Tinctures
Organic Gourmet Concentrates
Custom Clothing
Cultivated Gourmet Mushrooms
We do not accept returns, exchanges, or refunds for these items. Each product is made to order, specifically tailored to the customer's specifications, and cannot be resold or repurposed.
1.2 Health and Safety Compliance
Given the consumable nature of our tinctures, concentrates, and gourmet mushrooms, accepting returns poses significant health and safety risks. Our strict no-return policy ensures that all products delivered to our customers are fresh, uncontaminated, and of the highest quality.
2. Exceptions and Special Circumstances
2.1 Defective or Damaged Products
While we strive to deliver perfection with every order, in the rare event that you receive a defective or damaged product, please contact our customer service team within 48 hours of receiving your order. You may be required to provide photographic evidence of the defect or damage. Our team will review your claim and, at our sole discretion, may offer a replacement or partial refund.
2.2 Incorrect Orders
If you receive an incorrect item that does not match your order confirmation, please notify us within 48 hours of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost, subject to the return of the incorrect item in its original, unused condition.
3. Legal Compliance and Consumer Rights
3.1 Compliance with Consumer Protection Laws
Sacred Mushroom adheres to all relevant consumer protection laws and regulations. Our return policy complies with the exceptions outlined for custom-made and perishable goods under applicable consumer rights legislation.
3.2 Limitation of Liability
To the fullest extent permitted by law, Sacred Mushroom shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the enforcement of this return policy. Our liability is limited to the purchase price of the product in question.
4. Contact Information
For any questions or concerns regarding this return policy, please contact us at:
Sacred Mushroom Customer Service
Email: Mike@TheSacredMushrooms.com
By purchasing our products, you acknowledge and agree to this return policy. Sacred Mushroom reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.