Shipping Policy

Welcome to Sacred Mushroom! We are committed to providing our customers with the best possible service and products. Please read our shipping policy carefully to understand our shipping processes, policies, and legal compliance.

1. General Shipping Information

1.1. Order Processing Time

  • Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

1.2. Shipping Carriers

  • We use reputable carriers such as USPS, UPS, FedEx, and DHL for shipping.

1.3. Shipping Rates

  • Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the package.

2. Domestic Shipping (United States)

2.1. Shipping Methods and Delivery Times

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-3 business days

2.2. Legal Compliance

  • We comply with all federal, state, and local regulations regarding the shipping of our products. This includes compliance with the Controlled Substances Act, the Food, Drug, and Cosmetic Act, and all other relevant regulations.

3. International Shipping

3.1. Shipping Methods and Delivery Times

  • International Standard Shipping: 7-21 business days

  • International Expedited Shipping: 3-7 business days

3.2. Customs, Duties, and Taxes

  • Customers are responsible for any customs, duties, or taxes imposed by their country. We recommend checking with your local customs office for more information.

3.3. Legal Compliance

  • We comply with international shipping regulations, including the Convention on International Trade in Endangered Species (CITES) and other relevant international agreements.

  • We do not ship to countries with import restrictions on our products. Please check our list of restricted countries at checkout.

4. Product-Specific Shipping Policies

4.1. Tinctures

  • Tinctures are shipped in accordance with regulations regarding dietary supplements. This includes compliance with the Food, Drug, and Cosmetic Act.

  • We ensure that tinctures are packaged securely to prevent leakage or damage during transit.

4.2. Mushrooms

  • Fresh mushrooms are shipped with expedited shipping options to ensure freshness and quality upon arrival.

  • We use temperature-controlled packaging and include cold packs as necessary to maintain optimal conditions during transit.

4.3. Clothing

  • Clothing items are shipped in protective packaging to prevent damage.

  • Standard and expedited shipping options are available.

5. Shipping Restrictions

5.1. Domestic Restrictions

  • Certain products may have restrictions in specific states due to local laws. Customers will be notified if any items in their order are not eligible for shipping to their location.

5.2. International Restrictions

  • We do not ship to countries where our products are prohibited or restricted. Customers will be notified if any items in their order cannot be shipped to their location.

6. Lost or Damaged Packages

6.1. Lost Packages

  • If your package is lost in transit, please contact us at [support@thesacredmushrooms.com]. We will work with the carrier to resolve the issue and, if necessary, send a replacement.

6.2. Damaged Packages

  • If your package arrives damaged, please contact us immediately at [support@thesacredmushrooms.com] with photos of the damage. We will arrange for a replacement or refund as appropriate.

7. Returns and Refunds

7.1. Return Policy

  • For information on returns and refunds, please refer to our Return Policy at [www.thesacredmushrooms.com/return-policy].

8. Contact Information

  • If you have any questions or concerns about our shipping policy, please contact us at:

    • Email: [support@thesacredmushrooms.com]

    • Phone: [Your Contact Number]

Thank you for choosing Sacred Mushroom. We appreciate your business and are committed to ensuring your satisfaction.